Refund policy

Returns & Refunds

If you wish to return an item, please contact us at info@havenandcobrands.com with your order number and the reason for your return.

Once your return request has been reviewed and approved, we will provide you with the return instructions and return address. Returns sent without prior authorisation may not be accepted.

If a return is approved because the customer has changed their mind, the customer is responsible for the cost of returning the item.

If a return is approved because Haven & Co sent the wrong item, the item is defective, damaged, or an error occurred on our part, Haven & Co will be responsible for the reasonable cost of the return or will provide an appropriate solution.

Please do not return any item without contacting us first and receiving approval, as unauthorised returns may not be accepted.

Refunds

Once we have received and inspected your returned item, any eligible refund will be processed to your original payment method within 5–10 business days. Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to an error by Haven & Co or the item is faulty or damaged. 
Thank you.