Shipping policy

Shipping Policy

Thank you for shopping with Haven & Co.

We are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed once payment has been successfully completed through our secure online checkout.

Orders are processed during our business hours:

Monday – Sunday
9:00 am – 9:00 pm (UK Time)

Please allow 1–3 business days for order processing before dispatch.

Shipping

We primarily use trusted courier partners, including DHL, where appropriate, to deliver orders safely and efficiently.

Shipping Charges

Shipping charges are calculated automatically at checkout based on:

• The delivery destination.
• The weight and size of your order.
• The shipping method available for your location.

The final shipping cost will be displayed at checkout before you complete your purchase.

Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

Please note that delivery times are estimates and may vary due to customs clearance, public holidays, weather conditions, courier delays or other unforeseen circumstances.

Please ensure your delivery address and contact details are correct before placing your order.

Haven & Co is not responsible for delays or failed deliveries resulting from incorrect delivery information provided at checkout.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

Email: info@havenandcobrands.com

We aim to respond to all enquiries within 24 hours.